EverCare Service Plan and Warranty Agreement

NEXA3D SERVICE PLAN AGREEMENT

This Nexa3D Service Plan Agreement, as amended from time to time, are entered into by and between Nexa3D Inc., a Delaware corporation with offices at 1923 Eastman Avenue, Ventura, CA 93003 (“Nexa3D”) and the customer identified in a Sales Order that references this Agreement (“Customer”). The Nexa3D Service Plan Agreement and any Sales Order that references the Nexa3D Service Plan Agreement are collectively referred to herein as the “Agreement”. By accessing or using the Services (as defined below) or clicking a button or checking a box marked “Submit”, “I Agree”, “I Accept”, or something similar, or by otherwise affirmatively manifesting your assent to this Agreement, Customer signifies that Customer has read, understood, and agrees to be bound by this Agreement. Capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms and Conditions (as defined below).

1. Certain Definitions.

“Applicable Laws” means all existing and future federal, state, provincial, regional, territorial and local laws, international treaties, statutes, statutory instruments, ordinances, regulations, rules, executive orders, supervisory requirements, directives, circulars, opinions, interpretive letters and other office releases, guidelines, and policies with the force of law, of or by any government, or any governmental authority, department, or agency thereof (including all federal and state banking laws, regulations, guidance, and policies), or any court of competent jurisdiction that are applicable to the parties in their performance of their obligations or exercise of their rights under this Agreement.

“Customer Inputs” means information Customer provides, posts, uploads, publishes, transmits or distributes on or through the Services.

“Documentation” means any documentation provided by Nexa3D in connection with the Services, including, but not limited to, online knowledge base, electronic correspondence, and printed media.

“Effective Date” means either: (a) the date on which Customer has registered or commissioned the Printer, no more than 30 days from shipment or (b) in the case of plan renewals, the day after the end of the last agreement term.

“Support Agents” means the support service agents authorized by Nexa3D to provide the Services.

“Fees” means the amounts payable by Customer to Nexa3D pursuant to this Agreement.

“Marks” means trade names, trademarks, service marks, trade dress, logos and other rights in indicia.

“Sales Order” means a written proposal and agreement, order, purchase order or other similar ordering document mutually agreed-upon by the parties that incorporates this Agreement by reference.

“Service Term” means the twelve (12) month period starting from the Effective Date.

“Terms and Conditions” means the Nexa3D Inc. Terms and Conditions, available at https://nexa3d.com/terms-and-conditions/.

“Quote” means Provider’s written proposal to sell products to Customer.

“Provider” means the entity offering the service plan to the Customer, either Nexa3D or an Authorized Reseller.

2. Provision of Service and Documentation.

2.1 Services.

The Provider will provide certain support services (“Services”) to Customer of a Nexa3D 3D Printer described by serial number and serviced plan named in Exhibit B (the “Printer”) where the specific services and/or warranties are described in the applicable plan benefit description found in Exhibit A. All work performed by the Provider for the Customer shall be subject to the terms and conditions of this Agreement.

2.2. Restrictions.

Customer will not use the Services of Documentation for any purposes beyond the scope of the rights granted in this Agreement. Without limiting the foregoing and except as otherwise expressly set forth in this Agreement, Customer will not at any time, directly or indirectly:

(a) use or copy the Services or Documentation, in whole or in part, except as permitted hereunder;
(b) use the Services or Documentation as a service bureau or otherwise for the benefit of a third party;
(c) rent, lease, loan or otherwise in any manner provide or distribute the Services or any copy thereof to any third party;
(d) misappropriate any data or information from the Services or Documentation;
(e) disrupt the functioning of the Services;
(f) otherwise act in a manner that interferes with Nexa3D’s operation of the Services or with the use of the Services by others;
(g) gain any unauthorized access to the Services or Documentation for any other purpose or access or use the Services to circumvent or exceed usage limitations;
(h) modify, decompile, reverse engineer, disassemble, remove, alter, circumvent, or otherwise tamper with the Service, Documentation, or any security technology, software, or rights management information contained within the Services or in any software used to enable the Services;
(i) modify or remove any copyright, trademark or other proprietary rights notice on any software or other materials contained within the Services or Documentation;
(j) use the Services or Documentation for purposes of developing, using, or providing a product or service that competes with, or provides similar functionality to, the Services;
(k) access or use the Services to submit or transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature or to send any commercial solicitation or spam (whether commercial in nature or not);
(l) exploit the Services in any unauthorized way whatsoever, including without limitation by trespass or burdening server or network capacity or Services infrastructure (including transmitting files containing viruses, corrupted files, spyware, adware, or any other software or programs, or deploying “spiders,” “web-bots,” “screen-scrapers,” or “web crawlers” that may damage or adversely affect server or network capacity or Services infrastructure); or
(m) attempt, or encourage or assist any third party to do, any of the foregoing.

2.3. Usage Data.

Nexa3D may collect, maintain, process and use, or Customer may provide to Nexa3D, diagnostic, technical, usage and related information, including information about Customer’s Printer, computers, systems and software (“Usage Data”). Customer agrees that all Usage Data is owned solely and exclusively by Nexa3D, and Nexa3D accordingly may use such Usage Data for any lawful purpose, including to:

(a) provide and maintain the Services for Customer;
(b) develop and improve the Service;
(c) monitor Customer’s usage of the Services;
(d) for research and analytics and for Nexa3D’s other business purposes; and
(e) share analytics and other derived Usage Data with third parties solely in deidentified or aggregated form. The Services may contain technological measures designed to prevent unauthorized or illegal use of the Services. Customer acknowledges and agrees that Nexa3D may use these and other lawful measures to verify Customer’s compliance with the terms of this Agreement and enforce Nexa3D’s rights, including all intellectual property rights, in and to the Service.

2.4. Reservation of Rights.

Nexa3D reserves all rights not expressly granted to Customer in this Agreement. Except for the limited rights expressly granted under this Agreement, nothing in this Agreement grants, by implication, waiver, estoppel, or otherwise, to Customer or any third party any intellectual property rights or other right, title, or interest in or to the Services or Documentation.

2.5. Customer Responsibilities.

Customer is responsible and liable for all uses of the Services and Documentation resulting from access provided by Customer, directly or indirectly, whether such use is permitted by or in violation of this Agreement. Without limiting the generality of the foregoing, Customer is responsible for all acts and omissions of Authorized Users, and any act or omission by an Authorized User that would constitute a breach of this Agreement if taken by Customer will be deemed a breach of this Agreement by Customer. Customer will take reasonable efforts to make all Authorized Users aware of this Agreement’s provisions as applicable to such Authorized User’s use of the Services and Documentation and will cause Authorized Users to comply with such provisions.

3. Ownership and Data Rights

3.1 Ownership.

As between Nexa3D and Customer: (a)Customer owns all right, title and interest in and to any and all of its Customer Inputs; and (b) Nexa3D owns all right, title and interest in and to the Service, Documentation, and Usage Data, including but not limited to all intellectual property and other proprietary rights therein and thereto.

3.2. Customer License.

Customer hereby grants to Nexa3D during the Subscription Term a fully paid-up, royalty-free, worldwide, nonexclusive right and license, to use the Customer Inputs as necessary to perform its obligations under this Agreement (including providing the features and functionality of the Services to Customer) and for such other purposes identified in the Nexa3D privacy policy available at https://nexa3d.com/privacy-policy/, as it may be updated by Nexa3D from time to time (“Privacy Policy”).

4. Fees; Payment.

4.1. Fees.

Customer shall pay the Fees pursuant to the applicable Sales Order. Fees are non-refundable unless otherwise set forth in this Agreement or as required by Applicable Laws. All amounts payable to Nexa3D under this Agreement shall be paid by Customer to Nexa3D in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason (other than any deduction or withholding of tax as may be required by Applicable Laws). Nexa3D accepts various payment methods through payment processors, and Customer hereby agrees to be bound by any applicable terms related to Customer’s usage of such payment processors.

4.2. Late Payments.

Overdue payments will be subject to interest at the rate of one and one-half percent (1.5%) per month, or the maximum allowable under Applicable Laws, whichever is less, and Customer will indemnify and hold Nexa3D harmless from and against any costs incurred in connection with its collection of any Fees or interest properly due hereunder. If such failure to pay continues for ten (10) days following written notice thereof, Nexa3D may:

(a) withhold, suspend or revoke its grants of rights hereunder; and/or
(b) terminate this Agreement under Section 5.2.

4.3. Taxes.

Customer will be responsible for the payment of any and all local, state, federal, or foreign taxes, levies, and duties of any nature, including value-added, sales, use, and withholding taxes (“Taxes”). Customer is responsible for paying all Taxes, excluding only taxes based on Nexa3D’s net income. If Nexa3D has the legal obligation to pay or collect Taxes for which Customer is responsible under this Section 4.3, the appropriate amount shall be invoiced to and paid by Customer unless Customer provides Nexa3D with a valid tax exemption certificate authorized by the appropriate taxing authority.

4.4. Fee Increases.

Nexa3D may, in its sole discretion, increase or otherwise modify the Fees at each renewal period during the Subscription Term by providing Customer notice of changes to the Fees at least seven (7) days prior to the end of the then-current Subscription Term. If Customer does not agree to the new or changed Fees, Customer may exercise its right not to renew the Agreement.

5. Service Term and Termination.

5.1 Effective Date and Service Term.

Unless earlier terminated in accordance with this Section 5, this Agreement and the rights granted hereunder shall be effective as of the Effective Date and shall continue through the Service Term. The Agreement will automatically renew for additional periods equal to additional successive one (1) year periods unless a party provides the other written notice of its intention not to renew at least thirty (30) days prior to the end of the then-current term. Each year on the anniversary of the shipment date of the Product described in a Quote, Provider may invoice Client, and Client shall promptly pay to Provider within 30 days after the date of invoice, a fee for Services to support and maintain the Product for the following contract year according to the Services Plan set forth in the Quote.

5.2. Termination for Cause.

Either party shall have the right to terminate this Agreement immediately upon written notice to the other party: (a) if the other party breaches or fails to perform or observe any material term or condition of this Agreement and such default has not been cured within thirty (30) days after written notice of such default to the other party; or (b) if the other party (i) terminates or suspends its business, (ii) becomes subject to any bankruptcy or insolvency proceeding under Federal or state statute, (iii) becomes insolvent or subject to direct control by a trustee, receiver or similar authority, or (iv) has wound up or liquidated, voluntarily or otherwise.

5.3. Effect of Termination.

On the expiration or earlier termination of this Agreement:

(a) all rights, licenses and authorizations granted to Customer will immediately terminate, and Customer will:
- (i) immediately cease all use of and other activities with respect to the affected Service and Documentation;
- (ii) within five (5) days, return to Nexa3D or, upon Nexa3D’s request, destroy, and permanently erase from all devices and systems Customer directly or indirectly controls, Nexa3D’s Confidential Information and materials containing any Confidential Information of Nexa3D; and
- (iii) deliver to Nexa3D a certification, in writing signed by a duly authorized representative of Customer, that the Confidential Information and all copies thereof have been returned or destroyed, and their use discontinued; provided, however, that neither Customer nor any of its representatives shall be obligated to return or destroy Confidential Information to the extent it has been electronically archived by any such party in accordance with its automated security and/or disaster recovery procedures as in effect from time to time. Nothing contained herein shall limit any other remedies that either party may have for the default of the other party under this Agreement nor relieve either party of any of its obligations incurred prior to such termination; and
(b) all amounts payable by Customer to Nexa3D of any kind are immediately payable and due no later than thirty (30) days after the effective date of the expiration or termination of this Agreement. If Nexa3D terminates this Agreement pursuant to Section 5.2(a), Nexa3D will not refund to Customer any Fees prepaid by Customer for time remaining during the Subscription Term. If Customer terminates this Agreement pursuant to Section 5.2(a), Nexa3D will provide to Customer a refund of Fees prepaid by Customer for time remaining during the Subscription Term.

5.4. Survival.

Sections 1, 2.2, 2.3, 2.4, 2.5, 3, 4, 5.3, 6 (for three (3) years after termination or expiration of this Agreement or, with respect to trade secrets, until such trade secrets are no longer protected as such under Applicable Laws), 7, 8, 9, 10.1 (solely with respect to claims arising during the Subscription Term), 10, 11, 12, and 13 shall survive termination of this Agreement.

6. Confidentiality.

Section 19 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 19 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

7. Privacy and Security.

Customer understands that by using Nexa3D’s products and services, Customer agrees to Nexa3D’s collection, use and disclosure of certain Customer personal information and other Customer Inputs as set forth in the Privacy Policy. Customer understands that Nexa3D cannot guarantee that unauthorized third parties will never be able to defeat Nexa3D’s security measures or use Customer personal information or other Customer Inputs for improper purposes. Customer acknowledges that it provides personal information and other Customer Inputs at its own risk. For the purposes of these Terms, “personal information” is defined in the Privacy Policy.

8. Suggestions and Improvements.

Customer may choose to or Nexa3D may invite Customer to submit comments or ideas about Nexa3D’s products and services, including without limitation the Services and Documentation (“Feedback”). By submitting any Feedback, Customer agrees that its disclosure is gratuitous, unsolicited and without restriction and will not place Nexa3D under any fiduciary or other obligation, and that Nexa3D is free to use the Feedback without any additional compensation to Customer or anyone else, and/or to disclose the Feedback on a non-confidential basis or otherwise to anyone. Customer further acknowledges that, by acceptance of Customer’s submission, Nexa3D does not waive any rights to use similar or related ideas previously known to Nexa3D, or developed by its employees, or obtained from sources other than Customer.

9. Representations and Warranties

9.1 Customer Representation and Warranties.

Customer represents and warrants to Nexa3D that (a) it is duly organized, validly existing and in good standing as a corporation or other entity under the applicable laws of the jurisdiction of its incorporation or other organization, (b) it has the full right, power and authority to enter into, and to perform its obligations under this Agreement, (c) the execution of this Agreement by its representative who has accepted this Agreement has been duly authorized by all necessary corporate or organizational action of such party, and (d) this Agreement will constitute the legal, valid and binding obligation of the parties, enforceable against Customer in accordance with its terms.

9.2 Warranty Disclaimer.

Section 7 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 6 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

9.3 Warranty Extensions.

Extended warranty benefits, when included in the Service Plan Exhibit A are subject to the same terms and conditions of the original Hardware Limited Warranty with exception of the extended warranty period. The extended period starts the day following the previous plan expiration.

10. Indemnification

10.1 Intellectual Property Indemnification.

Section 15 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 15 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

10.2. Customer Indemnification.

Section 16 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 16 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

10.3. Sole Remedy for Infringement.

THIS SECTION 10 SETS FORTH NEXA3D’S ENTIRE LIABILITY AND CUSTOMER’S SOLE REMEDY FOR INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS IN CONNECTION WITH THE SERVICES AND THIS AGREEMENT.

11. Limitation of Liability.

Section 9 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 9 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

12. Compliance with Laws.

Each party will comply with all Applicable Laws.

13. Miscellaneous.

13.1. Assignment.

Section 26 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 26 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

13.2. Delays.

Section 22 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 22 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

13.3. Governing Law; Dispute Resolution.

Sections 24 and 25 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 15 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

13.4. Relationship of the Parties.

Section 27 of the Terms and Conditions is hereby incorporated by reference into this Agreement, with the proviso that references in Section 27 of the Terms and Conditions to “the Agreement” will mean this Agreement, and together with any other necessary conforming changes.

13.5. Notices.

All notices permitted or required under this Agreement shall be in writing and shall be deemed to have been given: (a) when delivered in person (including by overnight courier); (b) three (3) business days after being mailed by first class, registered or certified mail, postage prepaid, to the address of the party specified in this Agreement or such other address as either party may specify in writing; or (c) when delivered (receipt return requested) by email. All email notices, and an email copy of any paper notice, to Nexa3D must be sent to legal@nexa3d.com.

13.6. Counterparts.

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one instrument.

13.7. Advice of Legal Counsel.

Each party acknowledges and represents that, in executing this Agreement, it has had the opportunity to seek advice as to its legal rights from legal counsel and that the person signing on its behalf has read and understood all of this Agreement. This Agreement shall not be construed against any party by reason of the drafting or preparation thereof.

13.8. Costs.

If any action at law or in equity (including arbitration) is necessary to enforce or interpret the Nexa3D Service Plan Agreement, the prevailing party shall be entitled to reasonable attorney’s fees, costs and necessary disbursements in addition to any other relief to which such party may be entitled.

13.9. Entire Agreement; Modification; Waiver; Severability.

This Agreement represents the entire agreement between the parties, and supersedes all prior agreements and understandings, written or oral, with respect to the matters covered by this Agreement, and is not intended to confer upon any third party any rights or remedies hereunder. In the event of any conflict between this Agreement and any other agreement Customer may enter into with Nexa3D, this Agreement shall control. Customer acknowledges that it has not entered in this Agreement based on any representations other than those contained herein. The waiver of one breach or default or any delay in exercising any rights shall not constitute a waiver of any subsequent breach or default. If any provision of this Agreement is held invalid or unenforceable under Applicable Laws by a court of competent jurisdiction, it shall be replaced with the valid provision that most closely reflects the intent of the parties and the remaining provisions of the Agreement will remain in full force and effect.

14. Eligibility

The Equipment eligible for coverage under the plan are the 3D Printers and other listed equipment in the plan description (Exhibit A). Unless otherwise specified in writing by Nexa3D, equipment eligible for coverage is limited to (a) new equipment purchased from Nexa3D or an authorized reseller, (b) renewing equipment prior to 30 days after the previous plan’s service term end date and in working order, or (c) factory remanufactured equipment. Warranty and Service plans are purchased on annual contracts. Up to 5 years of coverage may be purchased with the equipment, and after 5 years of ownership, year by year extension of the plan is at the discretion of both parties.

Exhibit A: Nexa3D Service Plans, Description of Services

XiP First Year EverCare Service Plan (XIP_EVERCARE_Yr1)

The XiP First Year EverCare Service Plan is a premium paid service plan provided by Nexa3D and authorized resellers designed to support new owners of XiP 3D Printers with the initial setup, training and elevated support during the first year of ownership.

The XiP First Year EverCare Service Plan includes:

Live video training session – A custom 60-minute video consultation session with an EverCare Expert for you and your team to gain proficiency with your XiP 3D Printer. This can be used for either initial onboarding, or for further clarification after you’ve gained experience with the printer.
Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Printer Hot-Swap – Should your XiP 3D printer have an issue that can’t be resolved remotely, we will cross-ship a replacement printer to you to limit downtime while we service your device.

60-minute Live Video Training Session
Within the first 30 days of purchasing the First Year EverCare Plan, the Customer is eligible for one 60-minute consultation with an EverCare Expert. This video training session is intended to help you gain confidence in the use of the XiP 3D Printer. The training session will cover 3D printing best practices with XiP, print job setup in our NexaX software, safety and material handling considerations, and other personal agenda items as time permits.

The customer may schedule this training via the online booking link provided at the time of purchase or by calling the EverCare hotline. In addition, we will provide an onboarding video to help orient you in unboxing and setup of the XiP. It is highly recommended that you watch the onboarding video before scheduling your 60-minute training session.

Should you feel confident with the initial setup and use of the XiP printer after viewing the onboarding video, you may defer the use of your 60-minute training session until a later date within the plan year, at which time you can customize this consultation session to suit your needs.

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however, comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

When you contact the Provider’s Support Agent team by a direct support channel such as phone or e-mail, your correspondence will be automatically assigned to the next available Agent. To provide the most expedient service possible under the terms of this Plan, your ongoing support cases may be routed to the next available Support Agent. Customer correspondence is addressed on a first-come, first-serve basis with the objective of responding within 4 hours during the standard hours of operation when contacting via one of the Methods of Accessing Support.

To provide thorough support for all our customers, video and phone calls may be limited to one hour per Service Plan Agreement (Exhibit B) per day. You can use all contact methods at any time, on a reasonable unlimited basis, under the terms stated above. This is considered a “reasonable use” of the policy, and abuse of this policy, such as continued extended phone or video correspondences, or “spamming” our ticketing system for visibility, will be reviewed and considered for termination of the Agreement.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Printer Hot-Swap
While the XiP is designed to be reliable, there is always risk of hardware breakdown. After raising a support request, the service agent will work with you to rapidly troubleshoot any hardware issue. If it is deemed that the issue cannot be solved by the User with a reasonable amount of effort under the direction of a Support Agent, the Agent will offer a replacement printer (“Hot-Swap Printer”). In this case, we’ll send You a working printer at the first availability, and you will ship back the broken printer (the “Original Printer”) within 3 days of receipt of the Hot-Swap Printer.

If the necessary repairs are not covered by the limited or Extended Warranty, You will be charged a relevant repair fee. This fee will not be charged automatically and will instead be discussed with you prior to placing an order.

Should You choose to purchase multiple XiP printers and would like to have the hot-swap benefit for each device, an additional EverCare Plan must be purchased for each device. It is required that you purchase the XiP Evercare First Year Plan at the same time as your printer, or within 1 month of printer registration.

XiP EverCare Extended Warranty and Service Plan (XIP_EVERCARE)

The XiP EverCare Extended Warranty and Service Plan is a premium paid service plan provided by Nexa3D and authorized resellers designed to support owners of XiP 3D Printers with continued support and warranty coverage after the first year of ownership.

The XiP EverCare Extended Warranty and Service Plan includes:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Printer Hot-Swap – Should your XiP 3D printer have an issue that can’t be resolved remotely, we will cross-ship a replacement printer to you to limit downtime while we service your device.
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7.
Preventative Maintenance Kit – One preventative maintenance kit per year.

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Should You choose to purchase multiple XiP printers and would like to have the hot-swap benefit for each device, an additional EverCare Plan must be purchased for each device. It is required that you purchase the XiP Evercare plan prior to expiration of the current warranty plan or within a 30 day grace period available if the printer is in working order.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

The following components are Limited Life Consumables not covered by warranty except for manufacturing or material defect: LCD Assembly, Air filters, membranes, LCD protective glass, LCD border tape.

The following components are Accessories not covered by the printer extended warranty: Build Plate, Vat, Vat Container, Tool Kit, and Auxiliary equipment including but not limited to XiP Air, Wash+Cure, and xCURE Desktop.

Preventative Maintenance Kit
A self-service Preventative Maintenance Kit, including air filters for the light engine and electronics fan, protective glass screen protector, LCD module, and grease for the Z-axis is eligible to be shipped on the Effective Date for each year of plan extension. An email will be sent to the plan holder requesting confirmation of the shipping address, or the customer can request the kit as needed. The kit is self-service so you can perform recommended scheduled maintenance to keep your printer working. You can use the kit elements as needed or as a preventative measure. Users with heavy duty cycles may purchase additional preventative maintenance kits as needed.

Recommended Service Intervals for XiP

Each Print
- Inspect Membrane, Build Plate, and Protective Glass
Yearly or Every 1000hrs
- Replace air filter
- Lube Z-axis
- Confirm build plate alignment
As Needed
- Replace Membrane
- Replace Screen Protector / Border Tape
- Replace LCD
- Check for firmware/software updates

NX Series xCARE Extended Warranty Plan (xCARE_NXE)

The NX Series xCARE Extended Warranty Plan is an Extended Warranty Plan provided by Nexa3D and authorized resellers designed to support owners of NXE400, NXE400Pro, NXD200, NXD200Pro 3D printers with continued warranty coverage after the first year of ownership.

The NX Series xCARE Printer Extended Warranty Plan includes:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis. The light engine component (normally $7000 MSRP) is covered under the xCARE warranty plan.
Discounted dispatch fees – Dispatch of technician at $1000/day plus travel (vs $1600/day plus travel standard rate).

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts including the light engine. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

The following components are Limited Life Consumables not covered by warranty except for manufacturing or material defect: Air filter, resin nozzle filter, material change hose, membranes, LCD protective glass, LCD border tape, LCD face seal.

The following components are Accessories not covered by the printer extended warranty: Build Plates, Vat, Tool Kit, and Auxiliary equipment including but not limited to xWASH, xCURE.

Dispatch Charges
Technician dispatch by the Provider, including for purposes of training, diagnostics, repair, and preventative maintenance, is not included in the xCARE plan unless required by law. Technicians will guide the customer through remote diagnostics and service. Dispatch fees will be discounted by 37.5% from standard fees plus travel expenses at cost. Labor fees for dispatch are charged in half-day increments. Travel time labor is charged at 50% of the full rate at half-day increments.

Recommended Service Intervals for NX-Series Printers

Each Print
- Inspect Membrane, Build Plate, and Protective Glass
Yearly or Every 2000hrs
- Replace air filter
- Lube Z-axis
- Confirm build plate alignment
- Confirm Light Intensity Calibration
- Calibrate homing torque baseline
As Needed
- Replace Membrane
- Replace Screen Protector / Border Tape
- Replace Light Engine
- Check for firmware/software updates
- Replace material nozzle filter / hoses

XiP Pro xCARE Extended Warranty Plan (xCARE_XIPPRO)

The XiP Pro xCARE Extended Warranty Plan is an Extended Warranty Plan provided by Nexa3D and authorized resellers designed to support owners of XiP Pro 3D Printers with continued warranty coverage after the first year of ownership.

The XiP Pro xCARE Extended Warranty Plan includes:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis.
Discounted dispatch fees – Dispatch of technician at $1000/day plus travel (vs $1600/day plus travel standard rate).

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

In an effort to provide thorough support for all our customers, video and phone calls may be limited to one hour per Service Plan Agreement (Exhibit B) per day. You can use all contact methods at any time, on a reasonable unlimited basis, under the terms stated above. This is considered a “reasonable use” of the policy, and abuse of this policy, such as continued extended phone or video correspondences, or “spamming” our ticketing system for visibility, will be reviewed and considered for termination of the Agreement.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

The following components are Limited Life Consumables not covered by warranty except for manufacturing or material defect: LCD Assembly, Air filters, membranes, LCD protective glass, LCD border tape.

The following components are Accessories not covered by the printer extended warranty: Build Plates, Vat, Vat Container, Tool Kit, and Auxiliary equipment including but not limited to xWASH, xCURE.

Recommended Service Intervals for XiP Pro Printers

Each Print
- Inspect Membrane, Build Plate, and Protective Glass
Yearly or Every 2000hrs
- Replace air filters
- Lube Z-axis
- Confirm build plate alignment
- Confirm Light Intensity Calibration
- Calibrate Force Sensors
As Needed
- Replace Membrane
- Replace Screen Protector / Border Tape
- Replace Light Engine
- Check for firmware/software updates

XiP Pro XtraCARE Extended Warranty and Service Plan (XtraCare_XIPPRO)

The XiP Pro XtraCARE Extended Warranty and Service Plan provided by Nexa3D and authorized resellers is designed to support Nexa3D’s XiP Pro owners with continued warranty and maintenance after the first year of ownership.

The XiP Pro XtraCare Printer Extended Warranty and Service Plan includes:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis.
On site support – Plan holders are entitled to 2 onsite visits per year from the plan Provider, scheduled or unscheduled. Additional dispatch is available at a discounted rate ($1000/day plus travel).
Preventative Maintenance – A preventative maintenance kit is supplied each plan year and one of the dispatches is expected to be used for completing scheduled preventative maintenance.

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

The following components are Limited Life Consumables not covered by warranty except for manufacturing or material defect: LCD Assembly, Air filters, membranes, LCD protective glass, LCD border tape.

The following components are Accessories not covered by the printer extended warranty: Build Plates, Vat, Vat Container, Tool Kit, and Auxiliary equipment including but not limited to xWASH, xCURE.

On-site Support
Two technician dispatch events per year from the Provider, including for purposes of training, diagnostics, repair, and preventative maintenance, is included in the XtraCARE Plan. Additional dispatch will be discounted by 37.5% from standard fees plus travel expenses at cost. Labor fees for dispatch are charged in half-day increments. Travel time is charged at 50% of the full rate at half-day increments.

Preventative Maintenance
It is expected one of the annual dispatch events will be used for scheduled preventative maintenance.

One Preventative Maintenance Kit will be provided per year including air filters, LCD assembly, spare protective glass and spare border tape, and z-axis grease. This kit is eligible to be shipped each year at the contract effective date prior to the scheduled maintenance visit. The Provider and Customer shall confirm the shipping address for the kit, provided by Nexa3D. Preventative maintenance should occur at least every 2000 print hours. Customers running double shifts or extended shifts may require more frequent PM visits. Those users with heavy duty cycles must purchase additional preventative maintenance kits as needed.

Recommended Service Intervals for XiP Pro Printers

Each Print
- Inspect Membrane, Build Plate, and Protective Glass
Yearly or Every 2000hrs
- Replace air filters
- Lube Z-axis
- Confirm build plate alignment
- Confirm Light Intensity Calibration
- Calibrate Force Sensors
As Needed
- Replace Membrane
- Replace Screen Protector / Border Tape
- Replace Light Engine
- Check for firmware/software updates

QLS230 and QLS260 xCARE Extended Warranty Plan (xCARE_QLS230, xCARE_QLS260)

The QLS230 and QLS260 xCARE Extended Warranty Plan is an Extended Warranty Plan provided by Nexa3D and authorized resellers designed to support owners of the QLS230, QLS236, or QLS260 3D Printers with continued warranty coverage after the first year of ownership.

The QLS230 xCARE Extended Warranty Plan covers QLS230 and legacy MfgPro230 printers after the first year.

The QLS260 xCARE Extended Warranty Plan covers QLS260, QLS236 (aka MfgPro236) printers after the first year. Both plans include:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis.
Discounted dispatch fees – Dispatch of technician at $1000/day plus travel (vs $1600/day plus travel standard rate).

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

The following components are Limited Life Consumables not covered by warranty except for manufacturing or material defect: HEPA and Charcoal Air Filters, Recoater Dust Bellows, IR Lamps, Laser Protective Window, Window Gaskets, Window O-ring, Platform Gaskets, Nitrogen Membranes, O2 sensor cartridge.

The following components are Accessories not covered by the printer extended warranty: Cake removal box, stir rod, and other tools and Auxiliary equipment including but not limited to break out station, vacuums, bead blasters, sieves, etc.

Recommended Service Intervals for QLS Printers

Each Print
- Inspect and clean protective window and IR sensors
- Vacuum interior surfaces
Yearly or Every 2500hrs
- Lube Axes
- Calibrate Laser Power
- Calibrate IR Sensors
- Replace Dust Bellows
- Replace window gasket and o-ring
- Replace platform gaskets
- Check for Firmware Updates
- Replace O2 sensor cartridge
Every 3 years or 5000hrs
- Replace IR Lamps
- Replace Laser Protective Window

QLS230 and QLS236 XtraCARE Extended Warranty and Service Plan (XtraCare_QLS230, XtraCare_QLS260)

The QLS230 and QLS260 XtraCARE Extended Warranty and Service Plan provided by Nexa3D and authorized resellers is designed to support owners of QLS230, QLS236, or QLS260 3D Printers with continued warranty and maintenance after the first year of ownership.

The QLS230 XtraCARE Extended Warranty and Service Plan covers QLS230 and legacy MfgPro230 printers after the first year.

The QLS260 XtraCARE Extended Warranty and Service Plan covers QLS260, QLS236 (aka MfgPro236) printers after the first year. Both plans include:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis.
On site support – Plan holders are entitled to 2 onsite visits per year from the plan Provider, scheduled or unscheduled. Additional dispatch is available at a discounted rate ($1000/day plus travel).
Preventative Maintenance – One or both dispatch events may include Preventative Maintenance service, including replacement of consumable parts as needed.

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

Preventative Maintenance
It is expected one of the annual dispatch events will be used for scheduled preventative maintenance.

One Preventative Maintenance Kit will be provided per year including HEPA and Charcoal Air Filters, Recoater Dust Bellows, Laser Window Gasket and O-ring, Platform Gaskets, O2 sensor cartridge and z-axis grease. This kit is eligible to be shipped each year at the contract effective date prior to the scheduled maintenance visit. The Provider and Customer shall confirm the shipping address for the kit, provided by Nexa3D. Preventative maintenance should occur at least every 2500 print hours. Customers running double shifts or extended shifts may require more frequent PM visits. Those users with heavy duty cycles must purchase additional preventative maintenance kits as needed.

After 3 years of continuous plan coverage for a given printer serial number (the first year of ownership may be included), the customer is eligible for one set of IR lamps and one Laser Protective Window.

A pre-visit remote inspection will be conducted so required parts for replacement can occur during the visit.

Recommended Service Intervals for QLS Printers

Each Print
- Inspect and clean protective window and IR sensors
- Vacuum interior surfaces
Yearly or Every 2500hrs
- Lube Axes
- Calibrate Laser Power
- Calibrate IR Sensors
- Replace Dust Bellows
- Replace window gasket and o-ring
- Replace platform gaskets
- Check for Firmware Updates
- Replace O2 sensor cartridge
Every 3 years or 5000hrs
- Replace IR Lamps
- Replace Laser Protective Window

HSE180 and HSE280 xCARE Extended Warranty Plan (xCARE_HSE180, xCARE_HSE280)

The HSE180 and HSE280 xCARE Extended Warranty Plan is an Extended Warranty Plan provided by Nexa3D and authorized resellers designed to support owners of the HSE180 (all models), or HSE280 3D Printers with continued hardware warranty coverage after the first year of ownership.

The HSE180 xCARE Extended Warranty Plan covers all models of the HSE180 single extruder printer after the first year.

The HSE280 xCARE Extended Warranty Plan covers all models of HSE280 printers after the first year. Both plans include:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis.
Discounted dispatch fees – Dispatch of technician at $1000/day plus travel (vs $1600/day plus travel standard rate).

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

The following components are Limited Life Consumables not covered by warranty except for manufacturing or material defect: air filters, build plate gasket, build plate, lightbulbs, fuses, filament tubing, bellows, nozzle tips, hot ends, wipe station blades, wipe station brushes, IR tubes.

The following components are Accessories not covered by the printer extended warranty: removable build plates, bed adhesion promoters, tool kits and Auxiliary equipment including but not limited to dry boxes.

Recommended Service Intervals for HSE180 and HSE280 Printers

Each Print
- Inspect Nozzle tip
Yearly or Every 2500hrs
- Lube Axes
- Replace filament housing
- Replace build plate gasket
- Replace or clean air filters
- Replace wipe station brush and blades
Every 3 years or 5000hrs
- Replace Bellows

HSE180 and HSE280 XtraCARE Extended Warranty and Service Plan (XtraCare_HSE180, XtraCare_HSE280)

The HSE180 and HSE280 XtraCARE Extended Warranty and Service Plan is provided by Nexa3D and authorized resellers is designed to support the HSE180 (all models) or HSE280 3D Printers with continued warranty and maintenance after the first year of ownership.

The HSE180 XtraCARE Extended Warranty and Service Plan covers all models of HSE180 printers after the first year.

The HSE280 XtraCARE Extended Warranty and Service Plan covers all models of HSE280 printers after the first year. Both plans include:

Priority Remote Support – Get support from certified support agents by email, phone, chat, and on-demand web-conference video sessions to expedite troubleshooting and resolve software or training gaps.
Knowledge Base – Access to our online support portal full of in-depth self-help tools at https://support.nexa3d.com/
Extended Warranty – Extension of the Hardware Limited Warranty for the duration of the Service Term, as per Terms and Conditions section 7. Replacement parts shipped to your destination after remote diagnosis.
On site support – Plan holders are entitled to 2 onsite visits per year, scheduled or unscheduled. Additional dispatch is available at a discounted rate ($1000/day plus travel).
Preventative Maintenance – One or both dispatch events may include Preventative Maintenance service, including replacement of consumable parts as needed.

Priority Remote Support
The Service Plan grants you direct access to our team of Nexa3D Certified Experts for 3D Printing Services. This team will provide expedited and in-depth support for equipment troubleshooting. Basic application engineering and new material parameter development guidance is provided, however comprehensive application engineering including file preparation, and material parameter development services are outside the scope of this service plan.

Emails, calls, and video chats may be recorded for training purposes and support auditing.

Extended Warranty
Extended Warranty includes all standard printer spare parts. Warranty limitations are included in Terms & Conditions at https://nexa3d.com/terms-and-conditions/ section 7.

On-site Support
Two technician dispatch events per year, including for purposes of training, diagnostics, repair, and preventative maintenance, is included with XtraCare. Additional dispatch will be discounted by 37.5% from standard fees plus travel expenses at cost. Labor fees for dispatch are charged in half-day increments. Travel time is charged at 50% of the full rate at half-day increments.

Preventative Maintenance
It is expected at least one of the annual dispatch events will be used for annual maintenance. A pre-visit remote inspection may be conducted so required parts for replacement can be ordered for the service.

One preventative maintenance kit will be provided per year including: Air filters, Filament tubing, build plate gasket, wipe station blades and brushes, lightbulbs, fuses, and lube. This kit is eligible to be shipped each year at the contract effective date prior to the scheduled maintenance visit. The Provider and Customer shall confirm the shipping address for the kit, provided by Nexa3D. Preventative maintenance should occur at least every 2500 print hours. Customers running double shifts or extended shifts may require more frequent PM visits. Those users with heavy duty cycles must purchase additional preventative maintenance kits as needed.

After 3 years of continuous plan coverage for a given printer serial number (the first year of ownership may be included), the customer is eligible for replacement bellows.

Recommended Service Intervals for HSE180 and HSE280 Printers

Each Print
- Inspect Nozzle tip
Yearly or Every 2500hrs
- Lube Axes
- Replace filament tubing
- Replace build plate gasket
- Replace or clean air filters
- Replace wipe station brush and blades
Every 3 years or 5000hrs
- Replace Bellows

Exhibit B: Service Agreement Details

Customer information listed below will be submitted upon acceptance of the Nexa3D Service Plan Agreement. Acceptance of the agreement is completed at https://nexa3d.com/registration/.

Printer Model
Printer Serial Number
Service Plan Name
Service Plan Serial Number
Start of Term (Effective Date)
Length of Term
End of Term
Plan Owner: Company
Plan Owner: Contact
Plan Owner: Email of Contact
Servicing Reseller
Location – Country
Location – City & State

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Cookie	Duration	Description
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NEXA3D SERVICE PLAN AGREEMENT

1. Certain Definitions.

2. Provision of Service and Documentation.

2.1 Services.

2.2. Restrictions.

2.3. Usage Data.

2.4. Reservation of Rights.

2.5. Customer Responsibilities.

3. Ownership and Data Rights

3.1 Ownership.

3.2. Customer License.

4. Fees; Payment.

4.1. Fees.

4.2. Late Payments.

4.3. Taxes.

4.4. Fee Increases.

5. Service Term and Termination.

5.1 Effective Date and Service Term.

5.2. Termination for Cause.

5.3. Effect of Termination.

5.4. Survival.

6. Confidentiality.

7. Privacy and Security.

8. Suggestions and Improvements.

9. Representations and Warranties

9.1 Customer Representation and Warranties.

9.2 Warranty Disclaimer.

9.3 Warranty Extensions.

10. Indemnification

10.1 Intellectual Property Indemnification.

10.2. Customer Indemnification.

10.3. Sole Remedy for Infringement.

11. Limitation of Liability.

12. Compliance with Laws.

13. Miscellaneous.

13.1. Assignment.

13.2. Delays.

13.3. Governing Law; Dispute Resolution.

13.4. Relationship of the Parties.

13.5. Notices.

13.6. Counterparts.

13.7. Advice of Legal Counsel.

13.8. Costs.

13.9. Entire Agreement; Modification; Waiver; Severability.

14. Eligibility

Exhibit A: Nexa3D Service Plans, Description of Services

XiP First Year EverCare Service Plan (XIP_EVERCARE_Yr1)

XiP EverCare Extended Warranty and Service Plan (XIP_EVERCARE)

Recommended Service Intervals for XiP

NX Series xCARE Extended Warranty Plan (xCARE_NXE)

Recommended Service Intervals for NX-Series Printers

XiP Pro xCARE Extended Warranty Plan (xCARE_XIPPRO)

Recommended Service Intervals for XiP Pro Printers

XiP Pro XtraCARE Extended Warranty and Service Plan (XtraCare_XIPPRO)

Recommended Service Intervals for XiP Pro Printers

QLS230 and QLS260 xCARE Extended Warranty Plan (xCARE_QLS230, xCARE_QLS260)

Recommended Service Intervals for QLS Printers

QLS230 and QLS236 XtraCARE Extended Warranty and Service Plan (XtraCare_QLS230, XtraCare_QLS260)

Recommended Service Intervals for QLS Printers

HSE180 and HSE280 xCARE Extended Warranty Plan (xCARE_HSE180, xCARE_HSE280)

Recommended Service Intervals for HSE180 and HSE280 Printers

HSE180 and HSE280 XtraCARE Extended Warranty and Service Plan (XtraCare_HSE180, XtraCare_HSE280)

Recommended Service Intervals for HSE180 and HSE280 Printers

Exhibit B: Service Agreement Details

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